Overview
tivarenophis ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website tivarenophis.com or use our business planning services.
We operate under Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles (APPs). This policy applies to all users of our platform, regardless of location, but includes specific provisions for Australian residents.
Key Points
We collect information you provide directly to us and information automatically collected through your use of our services. We use this information to provide, maintain, and improve our business planning platform, communicate with you, and comply with legal obligations.
Information We Collect
Personal Information You Provide
When you create an account, use our services, or contact us, you may provide:
- Name and contact information (email address, phone number, postal address)
- Professional information (company name, job title, industry)
- Account credentials and security information
- Business plan content and financial projections you create
- Payment information processed by our secure payment providers
- Communications with our support team
Automatically Collected Information
We automatically collect certain information when you use our platform:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, features used, time spent on platform)
- Location information (general geographic location based on IP address)
- Cookies and similar technologies data
- Log files and server information
Third-Party Information
We may receive information about you from third parties, including business partners, marketing vendors, and publicly available sources, which we combine with information we collect directly from you.
How We Use Your Information
We use your personal information for the following purposes:
- Service Provision: Creating and maintaining your account, processing transactions, providing customer support, and delivering our business planning tools and features
- Communication: Sending you service-related notifications, updates about new features, responding to your inquiries, and providing technical support
- Improvement: Analyzing usage patterns to improve our platform, developing new features, and conducting research and analytics
- Marketing: Sending promotional communications about our services (with your consent where required), conducting market research, and personalizing your experience
- Legal Compliance: Complying with applicable laws, regulations, and legal processes, protecting our rights and interests, and preventing fraud or abuse
- Business Operations: Managing our business relationships, conducting due diligence for business transactions, and maintaining records
Legal Basis for Processing
Under Australian privacy law, we process your personal information based on: your consent, performance of our contract with you, our legitimate business interests, or compliance with legal obligations. You have the right to withdraw consent where that is our legal basis for processing.
Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
Service Providers
We share information with trusted third-party service providers who assist us in operating our platform, including:
- Cloud hosting and data storage providers
- Payment processing companies
- Email and communication service providers
- Analytics and marketing platforms
- Customer support tools
These providers are contractually bound to protect your information and use it only for specified purposes.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you of any such change in ownership or control.
Legal Requirements
We may disclose your information when required by law, to respond to legal process, protect our rights, or ensure the safety of our users and the public.
Data Security
We implement comprehensive security measures to protect your personal information:
- Encryption: All data transmission uses SSL/TLS encryption, and sensitive data is encrypted at rest
- Access Controls: Strict access controls limit who can view your information, with multi-factor authentication for our staff
- Regular Audits: We conduct regular security assessments and penetration testing
- Employee Training: All employees receive privacy and security training
- Incident Response: We maintain incident response procedures and will notify you of any security breaches as required by law
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to improve our security measures.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
Retention Periods
- Account Information: Retained while your account is active and for 7 years after closure for legal and business purposes
- Business Plan Data: Retained while your account is active and for 2 years after deletion (unless you request immediate deletion)
- Communication Records: Retained for 3 years for customer service and legal purposes
- Usage Data: Aggregated usage data may be retained indefinitely for analytics purposes
- Marketing Data: Retained until you unsubscribe or for 5 years, whichever is sooner
You may request deletion of your personal information at any time, subject to legal requirements and legitimate business needs.
Your Rights
Under Australian privacy law, you have several rights regarding your personal information:
Access and Correction
You have the right to access the personal information we hold about you and request corrections if it's inaccurate or incomplete. You can access most of your information through your account dashboard or by contacting us.
Data Portability
You can request a copy of your business plan data and account information in a structured, machine-readable format. We provide export functionality within your account for most data types.
Deletion and Restriction
You may request deletion of your personal information or restriction of processing in certain circumstances. Note that some information may need to be retained for legal or legitimate business purposes.
Marketing Communications
You can opt out of marketing communications at any time by using the unsubscribe link in emails, updating your account preferences, or contacting us directly.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days and may need to verify your identity before processing your request.
Cookies and Tracking
We use cookies and similar technologies to enhance your experience and understand how you use our platform:
Types of Cookies
- Essential Cookies: Required for basic functionality and security
- Performance Cookies: Help us understand how you use our site
- Functionality Cookies: Remember your preferences and settings
- Marketing Cookies: Used to deliver relevant advertisements (with consent)
You can manage your cookie preferences through your browser settings or our cookie consent manager. Note that disabling certain cookies may affect platform functionality.
International Transfers
tivarenophis is based in Australia, but we may transfer your personal information to service providers located in other countries, including the United States and European Union, for processing and storage.
When we transfer personal information internationally, we ensure appropriate safeguards are in place, including:
- Standard contractual clauses approved by relevant authorities
- Adequacy decisions recognizing equivalent privacy protections
- Certification schemes and codes of conduct
- Binding corporate rules for intra-group transfers
Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.
If you believe we have collected information from a minor, please contact us immediately using the details provided below.
Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:
- Posting a notice on our website
- Sending an email notification to your registered email address
- Providing notice through our platform interface
Your continued use of our services after receiving notice of changes constitutes acceptance of the updated policy. We encourage you to review this policy periodically.
Complaints and Disputes
If you have concerns about how we handle your personal information, you can:
Contact Us Directly
We encourage you to contact us first so we can address your concerns promptly. Our privacy team will investigate and respond within 30 days.
External Complaint Options
If you're not satisfied with our response, you may lodge a complaint with:
- Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au or phone 1300 363 992
- Your local data protection authority if you're located outside Australia